Terms & Conditions

Company
Bissolux L.L.C.
Rr. [Street/No.], 10000 Prishtina, Republic of Kosovo
hello@bissolux.com
Not established in the EU. For EU B2B, VAT is usually due under reverse charge (Art. 196 VAT Directive / § 13b UStG).
Effective as of
06/11/2025

1. Scope, definitions

(1) These T&C apply to contracts between Bissolux L.L.C. ("Contractor") and its clients ("Client") for services in the areas of websites/landing pages, marketing (SEO & Ads), email & domains, social media, and software/integrations ("Services"). (2) The T&C are primarily aimed at B2B. For consumers (B2C), statutory consumer rights apply in addition.

2. Conclusion of contract

(1) Offers/prices are non-binding. A contract is concluded by written acceptance (e.g. email) or countersignature of our offer. (2) Information on the website describes services but does not constitute a warranty of characteristics.

3. Services, Client duties

(1) Scope, milestones and remuneration result from the offer/order (e.g. "Web Start", "Traffic Launch", "Full Presence"). (2) The Client provides content, access, approvals and contacts in time and warrants that content does not infringe third-party rights. (3) Changes/additional services require a change request (text form) and may adjust timelines/prices.

  • Web: Acceptance upon completion. Minor deviations do not entitle to refusal of acceptance.
  • Marketing: No guarantee of success. Media budgets are billed directly in the Client's ad accounts unless otherwise agreed in writing. Platform rules apply.
  • Email & Domains: The Client remains domain holder; registry/provider terms apply. Setup according to best practice (e.g. SPF/DKIM/DMARC).
  • Social Media: Posting frequency, approvals and moderation times per service schedule; content must be lawful.
  • Software/Integrations: Rights as per section 5; open-source licenses are indicated.

4. Remuneration, payment, default

  • Prices are net; plus VAT where applicable under the respective law.
  • One-off setups due upon order; recurring fees monthly in advance.
  • Set-off/retention only with undisputed or legally established claims.
  • In case of default, services may be suspended until payment; statutory default interest applies.
  • EU B2B / Reverse charge: For EU businesses, VAT is regularly due by reverse charge. The Client provides its VAT ID.
  • Media budget: is billed separately directly via the Client’s ad accounts (no markups by Bissolux L.L.C.).

5. Rights in deliverables, references

(1) Upon full payment, Bissolux L.L.C. grants simple, non-exclusive, transferable usage rights to the deliverables as described in the offer (unlimited in time/territory unless agreed otherwise). Third-party materials (e.g. stock, fonts, libraries) are subject to their licenses. (2) Bissolux L.L.C. may name the Client as a reference and show results in portfolio/channels unless legitimate interests oppose (opt-out in text form possible).

6. Warranty

(1) Statutory provisions apply; limitation period for work results is 12 months from acceptance, except for claims under section 8. (2) Obvious defects must be notified without undue delay; hidden ones upon discovery.

7. Liability

(1) Unlimited liability for intent/gross negligence, for injury to life/body/health, under product liability law, and where a guarantee was assumed. (2) For simple negligence only for breach of essential contractual obligations; then limited to typical, foreseeable damages. (3) The foregoing applies correspondingly to pure economic losses.

8. Privacy, processing on behalf

(1) Personal data are processed in accordance with GDPR; details in our Privacy Policy. (2) Where we process data on behalf, the parties conclude a data processing agreement (Art. 28 GDPR) incl. TOMs and - where required - standard contractual clauses.

9. Term, termination

(1) Terms and termination periods of ongoing packages result from the offer/service schedule (e.g. monthly cancellable to month-end). (2) The right to extraordinary termination for good cause remains unaffected.

10. Changes to these T&C

Bissolux L.L.C. may amend these T&C for the future if there is good cause (e.g. change in law, case law, market changes) and the change is reasonable. We will inform about material changes in due time; upon timely objection, the previous T&C continue to apply.

11. Final provisions

  • Applicable law: German law; UN sales law (CISG) excluded.
  • Place of jurisdiction (B2B): If the Client is a merchant, the exclusive jurisdiction - where legally permissible - is the seat of Bissolux L.L.C. (Prishtina, Republic of Kosovo).
  • Contract language: English.
  • Severability: Invalidity of individual provisions does not affect the validity of the remaining provisions.

Consumer information (if B2C)

Applies only if distance contracts are concluded with consumers.

A. Right of withdrawal

Generally 14 days. It may expire for services if we fully perform after you explicitly consented and acknowledged the loss of the right of withdrawal.

Withdrawal policy (template)

"You have the right to withdraw from this contract within fourteen days without giving any reason …"

B. Online dispute resolution & consumer arbitration

Bissolux L.L.C. is generally not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (if applicable).

C. Information duties

Statutory consumer information (identity, prices, payment/delivery terms) is provided during the order process.

Legal references (excerpt): German Civil Code (BGB) on T&C; right of withdrawal; information duties; dispute resolution.

Terms & Conditions - Bissolux L.L.C.