Helpdesk

SLAs, onboarding, knowledge base.

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Faster resolutions

Fewer tickets

Better experience

Scope of work

  • Ticket/category model
  • SLAs & escalations
  • Knowledge base & self-service
  • On/offboarding flows

Approach

  1. 1
    Design
    Processes, roles, SLAs.
  2. 2
    Implement
    Automations, forms, KB.
  3. 3
    Improve
    KPIs, surveys, continuous improvement.
Helpdesk - User Solutions - Bissolux