Community Management

Moderation, replies, escalation & guidelines.

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Faster response times

Positive brand climate

Direct user feedback

Scope of work

  • Moderation guidelines
  • Replying to comments/DMs
  • Crisis escalation plan

Approach

  1. 1
    Setup
    Set up guidelines and tools.
  2. 2
    Engage
    Daily moderation and interaction.
  3. 3
    Report
    Sentiment and key topics reporting.
Community Management - Social Media Management - Bissolux