Support & Operations

SLAs, on-call, runbooks.

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Shorter MTTR

Predictable SLAs

Less stress

Scope of work

  • Runbooks & escalation
  • On-call/SLAs
  • Incident/problem management
  • Change/release management

Approach

  1. 1
    Set up
    Processes, tools, SLAs.
  2. 2
    Operate
    Monitoring, on-call, reviews.
  3. 3
    Improve
    Postmortems and continuous improvement.
Support & Operations - Consulting & Support - Bissolux